Job Description

VERY EXCITING SENIOR UX MANAGER OPPORTUNITY- MEMBER PROGRAM
We’re looking for a seasoned Senior UX Manager to lead the end-to-end member experience for our client, the nation’s largest retailer, focusing on increasing benefit utilization, reducing churn, and creating engaging new member onboarding experiences. The ideal candidate is a passionate, empathetic, and visionary design leader who thrives at the intersection of design, technology, and business strategy, and who deeply understands the role of membership in driving customer loyalty.

This role requires a unique blend of craft excellence, research proficiency, stakeholder collaboration, and inspirational leadership to guide a team of designers across product experiences and seasonal campaigns.

Key Responsibilities:

Strategic Leadership

• Lead the UX strategy for program member benefits, onboarding flows, and retention mechanisms with a relentless focus on value, simplicity, and emotional connection.
• Define and drive the long-term design vision in collaboration with Product, Marketing, and Engineering leadership.
• Shape and support high-impact seasonal membership campaigns such as Early Access events, Black Friday, and Holiday promotions.
• Champion a design approach that is informed by data, storytelling, and experimentation—aligning business goals with user needs.
• Bring a forward-looking mindset to design strategy by integrating AI-driven thinking into conceptual exploration, toolchains, and developer collaboration.

Experience Design & Innovation

• Create compelling and delightful user journeys that encourage non-members and digital newcomers to explore and join the program.
• Leverage best-in-class interaction design, visual design, and prototyping skills to articulate and validate ideas quickly.
• Apply a high level of curiosity and fluency in emerging AI tools (e.g., Lovable, Vercel, Figma Make) to drive divergent thinking, concept optionality, and rapid iteration.
• Use AI-augmented workflows to expand the creative process and bring design closer to code—negotiating effectively with developers to push implementation boundaries and elevate product quality.
• Reduce friction across touchpoints by proactively identifying pain points in the member and non-member experience, and designing intuitive, joyful solutions.
• Incorporate motion, animation, and storytelling through tools like Protopie, After Effects, and Lottie to create immersive and emotionally resonant moments.
• Build and contribute to scalable design systems that reflect brand values and support modular experimentation.

User Research & Testing

• Conduct and oversee user discovery methods: contextual inquiries, journey mapping, storyboarding, surveys, and interviews.
• Translate research into actionable insights, identifying customer pain points and opportunities.
• Lead usability testing and iterative prototyping to validate design concepts and improve feature performance.
• Collaboration & Stakeholder Management
• Serve as a trusted design partner to cross-functional teams and senior stakeholders.
• Influence product and marketing decisions with compelling narratives grounded in user insights.
• Champion a customer-first mindset while balancing speed, innovation, and quality.

Team Management & Culture

• Lead and mentor a team of Principal, Senior, and early-career UX designers, fostering a culture of craft, curiosity, and inclusion.
• Build strong partnerships across disciplines and create an environment that supports feedback, collaboration, and psychological safety.
• Model integrity, humility, and service leadership in all interactions.

Required Qualifications

Design Expertise

• 8+ years of UX design experience with 3+ years in a design leadership role.
• Strong portfolio showcasing impactful end-to-end user experiences, onboarding flows, and complex interaction systems.
• Mastery of Figma and advanced prototyping tools (Protopie, Jitter) and animation tools (After Effects, Lottie).
• Exceptional presentation design and storytelling skills with strong verbal articulation.

Research & Customer-Centricity

• Deep understanding of qualitative and quantitative research methods and how to apply them to product design.
• Proven ability to synthesize data into actionable strategies that resonate with diverse customer segments.
• Expertise in customer journey mapping, pain point identification, and member-centric innovation.

Leadership & Influence

• Experience managing and growing high-performing design teams.
• Ability to influence at all levels through storytelling, data, and collaboration.
• Comfort navigating ambiguity, balancing trade-offs, and delivering results.

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