Serve food and beverage items in a knowledgeable, friendly and helpful manner to all guests. Greet all guests at table. Respond to guest inquiries regarding menu, wine list, Music Hall. Anticipate and respond to guest needs. Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude. Organize and prioritize service per appropriate service sequence. Check food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met. Deliver food and beverages to table. Maintain line of sight/atmosphere control by circulating through work area throughout shift. Pre-bus tables: remove dirty plates, glasses, etc., from table once guest has finished. Clean spills on tables or around work area. Maintain HOB safety and sanitation standards. Receive payment and process cash, credit card or traveler’s check transactions. Have knowledge of all music, promotional or special events in the house. Assist other servers or other employees as needed. Required to occasionally work Special Events that are scheduled throughout the venue. Qualifications: Responsible Alcohol Awareness Training Certification or Equivalent. 2-5 years high volume experience in restaurant operations. Working knowledge of high volume restaurant operations and safe, responsible alcohol service. Standard food preparation/presentation. Skill in guest relations. Wine & Liquor knowledge. Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs. High School Diploma. Physical Demands/Working Environment: Working environment is fast-paced, often loud and stressful. Position requires extended periods of prolonged standing and working on your feet. Must be able to lift or move up to 25 lbs using proper lifting techniques.
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