Job Description
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General Manager (Full- Time)
The General Manager Position contributes to McDonalds
success by leading a team of crew to create and maintain the McDonalds
Experience for our customers and crew. The store manager is required to exercise
discretion regularly and customarily in managing the overall operation of the store.
A majority of time is spent supervising and directing the workforce, making
staffing decisions (i.e., hiring, training, evaluating, disciplining,
discharging, staffing and scheduling), ensuring customer satisfaction and
product quality, managing the store’s financial performance, and managing
safety and security within the store. The incumbent is responsible for modeling
and acting in accordance with JADT Food Group LLC guiding principles.
Summary Of Key Responsibilities Responsibilities and essential job functions include
But Are Not Limited To The Following Leadership
- Setting goals for the work group, developing organizational capability, and modeling how we work together:
- Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions
thereafter to keep store operating to standard and to set a positive example
for the store team.
- Displays a customer comes first attitude by training and holding the crew accountable for delivering legendary
customer service.
- Drives the implementation of company programs by developing action plans and directly motivating and instructing the
store team to implement them to meet operational and organizational objectives.
- Manages with integrity, honesty and knowledge that promote the culture and values of JADT food Group LLC
- Plans, identifies, communicates, and
delegates appropriate responsibilities and practices to store crew to ensure
smooth flow of operations.
- Provides coaching and direction to the store team to act and to achieve operational goals. Constantly reviews
store environment and key business indicators to identify problems, concerns,
and opportunities for improvement to provide coaching and direction to the
store team to achieve operational goals.
Planning and Execution Developing strategic and operational plans for the
Work Group, Managing Execution, And Measuring Results
- Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and
maintain store operational requirements.
- Utilizes existing tools to identify and prioritize communications and regularly uses
discretion to filter communications to the store team. Communicates clearly, concisely,
and accurately to ensure effective store operations.
- Ensures adherence to applicable wage and hour laws for nonexempt crew and minors.
- Solicits customer feedback to understand customer needs and the needs of the local community.
- Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Labor
Scheduling, RDM Development, cash management and inventory management.
- Uses discretion in accessing external resources to support store operations and to execute initiatives. Resources
include Human Resources, FRED, @MCD and others.
- Utilizes management information tools and analyzes financial reports to identify and
address trends and issues in store performance.
Development & Team Building Providing crew with coaching, feedback, and developmental opportunities and building effective
Teams
- Actively manages store crew by regularly conducting performance assessments, providing feedback, and setting
challenging goals to improve partner performance. Manages ongoing crew
performance using performance management tools to support organizational
objectives.
- Challenges and inspires crew to achieve business results.
- Develops and maintains positive relationships with crew in the organization by understanding and addressing individual motivation, needs and concerns.
- Ensures crew adhere to legal and operational compliance requirements.
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as
well as by finding new, creative, and effective methods of recognition.
- Utilizes and demonstrates effective management principles and practices to create and maintain a successful store
team resulting in an environment where the crew are valued and respected.
Required Knowledge, Skills, And Abilities
- Demonstrated experience at building community relationships
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to manage store operations independently
- Ability to manage effectively in a fast-paced environment
- Ability to manage multiple situations simultaneously
- Ability to manage resources to ensure that established service levels are always achieved
- Interpersonal skills
- Knowledge of customer service techniques
- Knowledge of supervisory practices and procedures
- Organization and planning skills
- Strong operational skills in a customer-service environment
- Strong problem-solving skills
- Team-building skills
- Strong leadership skills, with the ability to coach and mentor others
- Ability to plan and prioritize workload
- Ability to handle confidential and sensitive information
Core Competencies Puts the customer first Has a relentless focus on the customer. Understands
what the customer wants and how to best deliver the experience. Works well with
others Listens and communicates well with others within and outside of
McDonalds. Creates a team environment that is positive and productive.
Leads courageously Takes personal responsibility to do the right thing
and persists in times of challenge or uncertainty. Adapts quickly to change and
makes timely, thoughtful decisions.
Develops continuously Continuously seek opportunities to improve self and
others. Leads with trust, honesty, and commitment to hire, coach and develop
partners to achieve their potential.
Achieves results Understands what drives overall business success and is accountable to prioritize and
deliver quality results. Demonstrates knowledge of core products and processes
to get results. Anticipates obstacles and takes action to prevent or minimize
their impact.
Benefits Offered A Generous Paid Time off Plan
Medical, Dental , Vision, + more!
401 K
Tuition Assistance
Free Meals
….. and more !
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Management and Manufacturing Industries
Restaurants
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Job Tags
Full time, Local area, Gangs,