Job Description

This position requires familiarity with the terminology of the office unit. The General Clerk selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others. Duties specific to supporting the task may include: Becoming proficient with various ATF sponsored applications used to retrieve pertinent information to properly route inquiries email, fax transmittals, or mail; Becoming familiar with computer related functions such as Microsoft Outlook to maximize efficiency with electronic records management; Ensuring timely delivery of records via email, fax, or internal mail; Providing general maintenance and troubleshooting related to minor issues with existing equipment; Telephonic customer service skills preferred including, but not limited to, ability to fax, scan, file and distribute incoming documents, excellent telephone etiquette to include answering in-coming calls and placing out-going calls as well as resolving the call to include, but not limited to, taking messages, transferring the caller to voice mail or transferring the caller; Managing Urgent Trace notifications; Maintaining familiarity of all ATF and contractor personnel with regard to title, position, and contact information; Duties as assigned by Supervisor to meet contract requirements, including directing and training of same or lower level staff. Required Qualifications: Work with minimal supervision and manage time to efficiently complete actions within acceptable service and accuracy levels; Experience in performing work requiring attention to detail and accuracy; Good computer skills including accurate use of keyboard, familiarity with basic Microsoft Office applications and accessing and utilizing databases and applications as directed; Some knowledge of firearm serialization including manufacturer, caliber, type and model; Knowledge of ATF’s mission and general understanding of ATF processes; ability to apply good judgment in selecting procedures to be followed; Experience in identifying and submitting potential problems to appropriate levels of management; Willingness to work as a team player; Sense of Customer Service; Ability to accurately record and report production numbers; Strong oral and written communication skills; Ability to frequently lift up to 40 pounds; Ability to perform frequent repetitive motions using fingers, hands, wrists and arms; Must be able to obtain and maintain MRPT facility credentials/authorization. Note: US Citizenship is required for MRPT facility credentials/authorization at this work location. Education & Specialized Experience: High school diploma or general education degree (GED); Three months in current position; Data entry experience, minimum six months preferred; Some telephonic customer service skills preferred.

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